{"id":5614,"date":"2020-08-26T16:52:21","date_gmt":"2020-08-26T19:52:21","guid":{"rendered":"https:\/\/kinetec.com.br\/new\/?page_id=5614"},"modified":"2024-04-11T09:00:27","modified_gmt":"2024-04-11T12:00:27","slug":"suporte-tecnico","status":"publish","type":"page","link":"https:\/\/kinetec.com.br\/new\/suporte-tecnico\/","title":{"rendered":"Suporte T\u00e9cnico"},"content":{"rendered":"

[et_pb_section fb_built=”1″ disabled_on=”off|off|” admin_label=”About Us” _builder_version=”4.16″ inner_width_tablet=”50px” inner_max_width_tablet=”50px” z_index_tablet=”500″ locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin_tablet=”” custom_margin_phone=”||-20px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#009fdb” divider_weight=”8px” _builder_version=”4.24.3″ max_width=”48px” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”sobre nos” _builder_version=”4.24.3″ text_line_height=”2em” header_font=”Montserrat|600|||||||” header_line_height=”1.3em” header_3_font=”Open Sans|300||on|||||” header_3_text_color=”#009fdb” header_3_font_size=”18px” header_3_letter_spacing=”2px” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Suporte T\u00e9cnico<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”30px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ text_font_size=”15px” text_line_height=”2em” header_font=”Montserrat|700|||||||” header_text_color=”#3b3d46″ header_font_size=”23px” header_line_height=”1.1em” header_3_font=”Open Sans|300||on|||||” header_3_text_color=”#009fdb” header_3_font_size=”18px” header_3_letter_spacing=”2px” custom_margin=”||-7px|||” custom_padding=”7px|50px|27px|3px||” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Para solicita\u00e7\u00e3o de suporte t\u00e9cnico preencha o formul\u00e1rio do link abaixo.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.24.3″ text_font_size=”24px” text_line_height=”2em” header_font=”Montserrat|700|||||||” header_text_color=”#3b3d46″ header_font_size=”23px” header_line_height=”1.1em” header_3_font=”Open Sans|300||on|||||” header_3_text_color=”#009fdb” header_3_font_size=”18px” header_3_letter_spacing=”2px” header_4_font_size=”13px” custom_margin=”||-7px|||” custom_padding=”7px|50px|27px|3px||” hover_enabled=”0″ header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

ATEN\u00c7\u00c3O: PARA AGILIZAR A RESOLU\u00c7\u00c3O DESCREVA COM DETALHES O PROBLEMA, INCLUA ARQUIVOS DE CAPTURA DE TELA, DE COLETAS E QUALQUER REGISTRO QUE AJUDE A CARACTERIZAR A SITUA\u00c7\u00c3O!<\/strong><\/span><\/h3>\n

VERIFIQUE A SUA CAIXA DE SPAM PARA O RECEBIMENTO DOS E-MAILS.<\/strong><\/span><\/h3>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/kinetechelp.freshdesk.com\/support\/tickets\/new” button_text=”FORMUL\u00c1RIO” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”19px” button_bg_color=”#009FDB” button_bg_color_gradient_direction=”118deg” button_bg_color_gradient_stops=”#009fdb 0%|#0066d3 100%” button_bg_color_gradient_start=”#009fdb” button_bg_color_gradient_end=”#0066d3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||6px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”sobre nos” _builder_version=”4.16″ text_line_height=”2em” header_font=”Montserrat||on||||||” header_font_size=”18px” header_line_height=”1.3em” header_3_font=”Open Sans|300||on|||||” header_3_text_color=”#009fdb” header_3_font_size=”18px” header_3_letter_spacing=”2px” custom_margin=”||12px|||” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Biomech\/Baiobit\/Teethan<\/h1>\n

[\/et_pb_text][et_pb_toggle title=”Como posso entrar em contato com o suporte t\u00e9cnico?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#009FDB” closed_toggle_background_color=”#009FDB” icon_color=”#FFFFFF” open_icon_color=”#FFFFFF” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Montserrat|600|||||||” title_font_size=”17px” body_font=”Montserrat||||||||” body_text_color=”#FFFFFF” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Se tiver algum problema em rela\u00e7\u00e3o ao software ou ao equipamento podes entrar em contato com o suporte t\u00e9cnico clicando no bot\u00e3o “Formul\u00e1rio” no final desta p\u00e1gina ou atrav\u00e9s do link:
<\/span><\/p>\n

https:\/\/kinetechelp.freshdesk.com\/support\/tickets\/new<\/b><\/span><\/span><\/a><\/p>\n

Ser\u00e1 necess\u00e1rio preencher o formul\u00e1rio com uma descri\u00e7\u00e3o detalhada da sua requisi\u00e7\u00e3o, que em seguida iremos entrar em contato com voc\u00ea. Recomendamos tamb\u00e9m adicionar um n\u00famero de telefone para caso seja necess\u00e1rio entrarmos em contato pelo Whatsapp.<\/p>\n

*Lembrando que temos at\u00e9 48 horas para avaliar sua requisi\u00e7\u00e3o.<\/em><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Minha licen\u00e7a n\u00e3o \u00e9 v\u00e1lida. Necessito solicitar uma nova licen\u00e7a?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#009FDB” closed_toggle_background_color=”#009FDB” icon_color=”#FFFFFF” open_icon_color=”#FFFFFF” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Montserrat|600|||||||” title_font_size=”17px” body_font=”Montserrat||||||||” body_text_color=”#FFFFFF” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Para a habilitar novamente a licen\u00e7a para o acesso ao software, ser\u00e1 necess\u00e1rio entrar em contato com o suporte t\u00e9cnico clicando no bot\u00e3o “Formul\u00e1rio” no final desta p\u00e1gina ou atrav\u00e9s do link:<\/p>\n

https:\/\/kinetechelp.freshdesk.com\/support\/tickets\/new<\/b><\/span><\/span><\/a><\/p>\n

Ser\u00e1 necess\u00e1rio preencher o formul\u00e1rio com uma descri\u00e7\u00e3o detalhada da sua requisi\u00e7\u00e3o, que em seguida iremos entrar em contato com voc\u00ea para habilitar novamente sua licen\u00e7a de acesso. Recomendamos tamb\u00e9m adicionar um n\u00famero de telefone para caso seja necess\u00e1rio entrarmos em contato pelo Whatsapp.<\/p>\n

*Lembrando que temos at\u00e9 48 horas para avaliar sua requisi\u00e7\u00e3o.<\/em><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”D\u00favidas em rela\u00e7\u00e3o ao uso dos sistemas” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#009FDB” closed_toggle_background_color=”#009FDB” icon_color=”#FFFFFF” open_icon_color=”#FFFFFF” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Montserrat|600|||||||” title_font_size=”17px” body_font=”Montserrat||||||||” body_text_color=”#FFFFFF” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Em caso de d\u00favidas em rela\u00e7\u00e3o ao uso dos sistemas recomendamos consultar os cursos kinetec atrav\u00e9s do link:<\/p>\n

https:\/\/cursoskinetec.com.br\/moodle\/\u00a0<\/b><\/span><\/span><\/a><\/p>\n

Neste link \u00e9 poss\u00edvel verificar os tutoriais online para o uso dos sistemas assim como o passo a passo para a instala\u00e7\u00e3o dos software dos sistemas.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||6px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”sobre nos” _builder_version=”4.16″ text_line_height=”2em” header_font=”Montserrat||on||||||” header_font_size=”18px” header_line_height=”1.3em” header_3_font=”Open Sans|300||on|||||” header_3_text_color=”#009fdb” header_3_font_size=”18px” header_3_letter_spacing=”2px” custom_margin=”||12px|||” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Biomech<\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”sobre nos” _builder_version=”4.16″ text_line_height=”2em” header_font=”Montserrat||on||||||” header_font_size=”18px” header_line_height=”1.3em” header_3_font=”Open Sans|300||on|||||” header_3_text_color=”#009fdb” header_3_font_size=”18px” header_3_letter_spacing=”2px” custom_margin=”||12px|||” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Biomech<\/h1>\n

[\/et_pb_text][et_pb_toggle title=”Preciso realizar a instala\u00e7\u00e3o do Biomech (Software de Baropod\u00f4metria)” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#009FDB” closed_toggle_background_color=”#009FDB” icon_color=”#FFFFFF” open_icon_color=”#FFFFFF” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Montserrat|600|||||||” title_font_size=”17px” body_font=”Montserrat||||||||” body_text_color=”#FFFFFF” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Para a instala\u00e7\u00e3o do Biomech siga os passos abaixo:\u00a0<\/span><\/p>\n